Management Skills

People Management

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Overview (PDF)

R2 500.00

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Learning Outcomes

Effectively manage and motivate people in a work environment through strong leadership skills, the capacity to interact with many different personality types, the ability to maintain fair and impartial judgment and providing constructive feedback to help with business development and personal and professional growth.


Unless you are at the point of complete business automation, people will always remain your most important asset to ensure operational efficiency and drive strategic results. NQF Level 4


Module 1: Defining and Developing your Role
Your Role as a Manager / Supervisor
Essential Management Skills
Management Self-Evaluation
Ideal Management Profile
Harvard Business Review: How Great Managers Manage People
Module 2: High-Impact Leadership and Team Development
Leadership Self Evaluation
Leadership Characteristics and Behaviours
Leading others to Become Self-Directing (Achieving Results through Others)
Leadership Attributes
Understand the Value of High Performance Teams
Understand why Teams Fail and Learn to Avoid these Mistakes
Creating an Atmosphere of Growth
Motivational Strategies to Empower Team Members
Module 3: Coaching and Mentoring
Why Coaching and Mentoring
Defining and Distinguishing Coaching and Mentoring
Coaching/Mentoring Self-Evaluation
Marks of a Great Coach/Mentor
Coaching/Mentoring Models and Tools (Performance Coaching/Mentoring, GROW Model, STEER Model, Solution-Focused Coaching/Mentoring: OSKAR Model, Transformational Coaching/Mentoring, POSITIVE Coaching/Mentoring Model, GROW(ME) Model, De Bono’s Six Hats Exercise)
Module 4: Effective Communication and Interpersonal Skills
Different Interaction and Communication Styles
Understanding the Other Person’s Perspective
Taking Control through Positive Body Language
Learn to Communicate Assertively
Giving and Receiving Constructive Feedback
Facilitating Conflict Management Sessions
Communicating Openly, Honestly and Fairly
Module 5: Effective Planning and Organising
Managing Tasks and People: Delegating, Coordinating and Monitoring
Defining Project Objectives, Specifications and Quality Standards
Planning the use of Resources
Identify Bottlenecks and Problems in Processes
Problem Solving and Decision Making
Prioritising Workload for Effectiveness and Efficiency
Module 6: Performance Management
What is Performance Management and how does it Work?
Performance Reviews
Establishing Performance Goals: SMART Goal Setting
Using 360 Degree Feedback
Identifying Personal Motivators
Recording Goals and Accomplishments
Measuring Actual Performance against Desired Standards
The Role of the Line Manager in Absenteeism Management