Management Skills

People Management

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Learning Outcomes

Effectively manage and motivate people in a work environment through strong leadership skills, the capacity to interact with many different personality types, the ability to maintain fair and impartial judgment and providing constructive feedback to help with business development and personal and professional growth.


Unless you are at the point of complete business automation, people will always remain your most important asset to ensure operational efficiency and drive strategic results. NQF Level 4


What is People Management?
People Management vs Business Success
1. Nice to Meet You
Targeted Interviewing and Selection Overview
Pre-Interview Screening Process
Situational and Behavioural Interviewing Techniques
Conducting a Structured Behavioural Interview
2. This is Me
Personality Type Profiles
Individual and Team Behavioural Styles
Different Roles and Responsibilities within Teams
Relate to Connect
3. These are my Capabilities (Personal Development)
Identifying Technical Skills and Knowledge Requirements of the Job
Identifying the Internal Motivators and Attitude Requirements of the Job
Identifying the Personality or People Skill Requirements of the Job
Developing Competency Profiles
4. This is my Potential (Career Development and Talent Management)
Talent Assessment
Person-to-Company Fit Assessment
Defining and Establishing a Career Path
Performance Mentoring: GROW (ME) Model
Conducting Stay Interviews
5. Performance Management
People Performance Model (When to Coach, Counsel, Discipline or Lead)
Using 360 Degree Feedback
Identifying Personal Motivators
Recording Goals and Accomplishments
Measuring Actual Performance against Desired Standards
The application of Macro-Management
Group Performance Factors
Managing Across Generations
Managing Across Nationalities and Cultures
Persuading and Influencing Others
6. Models to Help Build Healthy Relationships
Getting the 3rd Story
The Four Horsemen of Divorce
Winning Friends and Influencing People
Non-Judgmental Communication
The Stories we Tell Ourselves
What an Apology Must Do
Emotional Labour
Exposure of Vulnerability
People Management Lessons from Walt Disney