Professional Skills
Supervisory and Leadership Excellence
Put the 'SUPER' back in SUPERvisor
4.8 (142 ratings)
R1 000.00
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Learning Outcomes
| Apply the necessary skills to become a competent supervisor who understand and manage human and capital resources in a strategic rather than reactive fashion |
| Build more confident and self-motivated employees |
| Contribute to the organisation's overall mission of providing excellent instruction, modern research, and meaningful service |
| Sharpened verbal communication skills |
| Become a contributing leader/member of an organisations quality improvement team, by understanding and communicating the accepted concepts and techniques |
Description
This programme will assist learners and the company in achieving desired outcomes through focusing people on organisational visions and improving working relationships in order to boost productivity. NQF Level 4
Modules
| Module 1: Defining and Developing your SUPER Power | |
| Your Role as a SUPERvisor | |
| Essential SUPERvisory Skills | |
| SUPER Power Evaluation | |
| Module 2: Lead like a SUPER Hero | |
| SUPER Hero Evaluation | |
| SUPER Hero Characteristics and Behaviours | |
| Become a Self-Directed SUPER Hero Leader | |
| Guiding Leadership Framework | |
| Building a SUPER Team Under your Supervision | |
| Individual Performance Management | |
| Motivational Strategies to Empower Team Members | |
| How to Earn Trust, Credibility and Respect | |
| Module 3: Effective Communication and Interpersonal Skills | |
| Connecting Leadership and Communication | |
| Impression Management (Body Language and Voice Tone) | |
| Developing Assertiveness | |
| Giving and Receiving Constructive Feedback | |
| Influencing Others from a Position of Authority | |
| Presenting your Views and Ideas Effectively in Meetings and to Top Management | |
| Module 4: Building Emotional Intelligence to Strengthen Leadership and Communication Skills | |
| What is Emotional Intelligence (EQ)? | |
| Self-Awareness | |
| Self-Management | |
| Developing Social Awareness to Build EQ | |
| Signs of Emotional Development | |
| Module 5: Effective Planning and Time Management | |
| Defining Planning and Organising | |
| Identifying and Minimising Time Wasters | |
| Creating a Work-Breakdown Structure (WBS) | |
| Planning the Use of Resources (Resource Allocation) | |
| Prioritising Workload for Effectiveness and Efficiency | |
| SMART Goal Setting | |
| Effectively Managing your Work-Life Balance | |
| Module 6: Effective Problem-Solving and Decision-Making | |
| Defining Problem-Solving and Decision Making | |
| Steps in the Problem-Solving Process | |
| Integrating Ethical Guidelines in Decision-Making | |
| Resolving Workplace Conflict | |
| Module 7: Building an Inclusive and Harmonious Workplace | |
| Supervisory Competencies: Leading Diverse Teams | |
| How Inclusive are you as a Supervisor? | |
| Strategies to be a More Inclusive Supervisor | |
| Tips for Cross-Cultural Communication | |
| Building a Culture of Inclusiveness with your Team | |
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