Professional Skills
Supervisory and Leadership Excellence
Put the 'SUPER' back in SUPERvisor
4.9 (164 ratings)
R1.000.00
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Learning Outcomes
| Apply the necessary skills to become a competent supervisor who understand and manage human and capital resources in a strategic rather than reactive fashion |
| Build more confident and self-motivated employees |
| Contribute to the organisation's overall mission of providing excellent instruction, modern research, and meaningful service |
| Sharpened verbal communication skills |
| Become a contributing leader/member of an organisations quality improvement team, by understanding and communicating the accepted concepts and techniques |
Description
This programme will assist learners and the company in achieving desired outcomes through focusing people on organisational visions and improving working relationships in order to boost productivity. (NQF Level 4)
Modules
| Module 1: Defining and Developing your SUPER Power | |
| Your Role as a SUPERvisor | |
| Essential SUPERvisory Skills | |
| SUPER Power Evaluation | |
| Module 2: Lead like a SUPER Hero | |
| SUPER Hero Evaluation | |
| SUPER Hero Characteristics and Behaviours | |
| Become a Self-Directed SUPER Hero Leader | |
| Guiding Leadership Framework | |
| Building a SUPER Team Under your Supervision | |
| Individual Performance Management | |
| Motivational Strategies to Empower Team Members | |
| How to Earn Trust, Credibility and Respect | |
| Module 3: Effective Communication and Interpersonal Skills | |
| Connecting Leadership and Communication | |
| Impression Management (Body Language and Voice Tone) | |
| Developing Assertiveness | |
| Giving and Receiving Constructive Feedback | |
| Influencing Others from a Position of Authority | |
| Presenting your Views and Ideas Effectively in Meetings and to Top Management | |
| Module 4: Building Emotional Intelligence to Strengthen Leadership and Communication Skills | |
| What is Emotional Intelligence (EQ)? | |
| Self-Awareness | |
| Self-Management | |
| Developing Social Awareness to Build EQ | |
| Signs of Emotional Development | |
| Module 5: Effective Planning and Time Management | |
| Defining Planning and Organising | |
| Identifying and Minimising Time Wasters | |
| Creating a Work-Breakdown Structure (WBS) | |
| Planning the Use of Resources (Resource Allocation) | |
| Prioritising Workload for Effectiveness and Efficiency | |
| SMART Goal Setting | |
| Effectively Managing your Work-Life Balance | |
| Module 6: Effective Problem-Solving and Decision-Making | |
| Defining Problem-Solving and Decision Making | |
| Steps in the Problem-Solving Process | |
| Integrating Ethical Guidelines in Decision-Making | |
| Resolving Workplace Conflict | |
| Module 7: Building an Inclusive and Harmonious Workplace | |
| Supervisory Competencies: Leading Diverse Teams | |
| How Inclusive are you as a Supervisor? | |
| Strategies to be a More Inclusive Supervisor | |
| Tips for Cross-Cultural Communication | |
| Building a Culture of Inclusiveness with your Team | |
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