Foundation Skills

Emotional Intelligence

4.9 (167 ratings)

Overview (PDF)


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Learning Outcomes

Understand the science of emotions that drives behaviour
Increase awareness of situations that pose a risk of having emotions lead to unskillful behaviour and poor decisions
Learn practical strategies to respond more skillfully as pressure, tension and complexity increase
Identify patterns, triggers and emotional habits that either drive or derail performance
Learn to suspend judgment – become ‘more curious and less certain’


This programme presents a framework for emotional intelligence as set of skills hypothesised to contribute to the accurate appraisal and expression of emotion in oneself and in others, the effective regulation of emotion in self and others, and the use of feelings to motivate, plan and achieve in one's life. NQF Level 5


What is Emotional Intelligence
Are you a Head or Heart Person?
What is EQ Physically?
What is EQ Conceptually?
Core Emotional Intelligence Skills
How to Test your EQ (Practical Assessment)
Self Awareness
Self Management
Discover your Emotional Triggers
Getting Positive Value Out of Negative Emotions
Stress Management
Anger Management
How to Use Humour and Play to Deal with Challenges
Developing Social Awareness to Build EQ
EQ-Based Listening
Are you Making Yourself Clear?
Steps to Build Social Awareness
Emotional Bank Account (EBA)
Emotional Intelligence in the Workplace
Signs of Emotional Development