R400.00
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Learning Outcomes
| Understand the science of emotions that drives behaviour |
| Increase awareness of situations that pose a risk of having emotions lead to unskillful behaviour and poor decisions |
| Learn practical strategies to respond more skillfully as pressure, tension and complexity increase |
| Identify patterns, triggers and emotional habits that either drive or derail performance |
| Learn to suspend judgment – become ‘more curious and less certain’ |
Description
This programme presents a framework for emotional intelligence as set of skills hypothesised to contribute to the accurate appraisal and expression of emotion in oneself and in others, the effective regulation of emotion in self and others, and the use of feelings to motivate, plan and achieve in one's life. NQF Level 5
Outline
| What is Emotional Intelligence? | |
| How to Test your EQ (Self-Assessment) | |
| Skill #1: Self-Awareness | |
| How to Become a More Self-Aware Person | |
| Skill #2: Self-Management | |
| Discover your Emotional Triggers | |
| Being Present | |
| Emotional Hijacking | |
| Getting Positive Value Out of Negative Emotions | |
| Stress Management | |
| Anger Management | |
| Stability Rocks | |
| Skill #3: Developing Empathy | |
| Skill #4: Developing Social Awareness | |
| EQ-Based Listening | |
| Communicating with Clarity and Body Language | |
| Boundaries | |
| Additional Steps to Build Social Awareness | |
| Head vs Heart: Who Should Win? | |
| Achieving Balance: Mind, Body and Spirit | |
| Emotional Intelligence in the Workplace | |
| Signs of Healthy Emotional Development | |
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