Professional Skills

Business Management and Leadership

4.7 (142 ratings)

Overview (PDF)

R4 000.00

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Learning Outcomes

Act with utmost integrity and pursue work in an ethical manner
Safeguard the interests of shareholders, co-workers and customers
Manage the organisation in good faith, guarding against decisions and behaviour that advance own ambitions but harm the organisation and the societies it serves
Understand and uphold, both in letter and in spirit, the laws and contracts governing professional conduct
Take responsibility for actions, and represent the performance and risks of the organisation accurately and honestly
Strive to create sustainable economic, social and environmental prosperity
Be accountable to peers and create accountability


This programme is designed to help managers master core business concepts and build key skills in specific subject areas. NQF Level 4


Module 1: Defining and Developing your Role
1.1 Your Role as a Manager
Four Functions of Management
Essential Management Skills
Management Self-Evaluation
Ideal Management Profile
1.2 Defining your Role and Delivering your Talent Agenda
Building your own Personal Brand
Using Social Media and Networking to Promote your Brand
Increasing Influence and Others’ Confidence in you
Getting the Right People in the Right Seats to Deliver on Top Priorities
Creating a Sustainable Organisation that Develops the Next Generation of Leadership
Integrating Ethical Guidelines in Decision-Making
Efficiently Delivering the Future
Module 2: High-Impact Leadership
Leadership Self Evaluation
Leadership Characteristics and Behaviours
Understand the Value of High Performance Teams
Understand why Teams Fail and Learn to Avoid these Mistakes
Creating an Atmosphere of Growth
Motivational Strategies to Empower Team Members
Case Study: Leadership Lessons from Steve Jobs
Module 3: Relationship Building for Managers
How to Earn Trust, Credibility and Respect
Processes that Help Build Positive Relationships
Resolving Workplace Conflict
Tools for Showing Sincere Praise, Recognition and Appreciation
Module 4: Effective Communication and Interpersonal Skills
Connecting Leadership and Communication
Identifying and Using Different Interaction Styles
Understanding the Other Person’s Perspective
Impression Management: Body Language and Voice Tone
Dealing with Criticism and Confrontation
Giving and Receiving Constructive Feedback
Saying “No” Constructively
Communicating Openly, Honestly and Fairly
How to Become more Assertive
Communicating with Clarity and Precision
Influencing Others from a Position of Authority
Strategies for Holding Effective Meetings
Professional Business Writing Principles
Module 5: Building Emotional Intelligence to Strengthen Leadership and Communication Skills
What is Emotional Intelligence
Self Awareness
Self Management
Developing Social Awareness to Build EQ
Signs of Emotional Development
Module 6: Business Presentation Skills
Defining your Objective and Central Message
Structuring your Presentation
Visual Aids: Do’s and Don’ts
Improving your Confidence as a Presenter
Dress for Success
Voice Projection
Body Language, Posture and Movement
Handling Difficult Situations
Answering Questions Successfully
Establishing Credibility with your Audience
Module 7: Stakeholder Management
Understanding Stakeholder Management: The concepts and processes needed for success
Identifying and Analysing Key Stakeholders and their Needs and Expectations (Stakeholder Analysis)
Evaluation and Prioritisation of Interests
Identify the Messages you Need to Convey
Basic Principles of Negotiations
Module 8: Risk Management and Continuity Planning
What is a Risk? and What is Risk Management?
Risk Assessment: Identify and Prioritise Risks
Risk Management: Monitoring and Reviewing Risks
Risk Management and Results-Based Management (RBM)
Major Risks Facing Organisations
Identifying Operational and Strategic Gaps to improve Operational Efficiency and Fuel Business Growth
Defining your Personal Leadership Brand