R1 200.00
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Learning Outcomes
| Act with utmost integrity and pursue work in an ethical manner |
| Safeguard the interests of shareholders, co-workers and customers |
| Manage the organisation in good faith, guarding against decisions and behaviour that advance own ambitions but harm the organisation and the societies it serves |
| Understand and uphold, both in letter and in spirit, the laws and contracts governing professional conduct |
| Take responsibility for actions, and represent the performance and risks of the organisation accurately and honestly |
| Strive to create sustainable economic, social and environmental prosperity |
| Be accountable to peers and create accountability |
Description
This programme is designed to help managers master core business concepts and build key skills in specific subject areas. NQF Level 4
Modules
| Module 1: Defining and Developing your Role | |
| 1.1 Your Role as a Manager | |
| Four Functions of Management | |
| Essential Management Skills | |
| Management Self-Evaluation | |
| Ideal Management Profile | |
| 1.2 Defining your Role and Delivering your Talent Agenda | |
| Building your own Personal Brand | |
| Using Social Media and Networking to Promote your Brand | |
| Increasing Influence and Others’ Confidence in you | |
| Getting the Right People in the Right Seats to Deliver on Top Priorities | |
| Creating a Sustainable Organisation that Develops the Next Generation of Leadership | |
| Integrating Ethical Guidelines in Decision-Making | |
| Efficiently Delivering the Future | |
| Module 2: High-Impact Leadership | |
| Leadership Self Evaluation | |
| Leadership Characteristics and Behaviours | |
| Understand the Value of High Performance Teams | |
| Understand why Teams Fail and Learn to Avoid these Mistakes | |
| Creating an Atmosphere of Growth | |
| Motivational Strategies to Empower Team Members | |
| Case Study: Leadership Lessons from Steve Jobs | |
| Module 3: Relationship Building for Managers | |
| How to Earn Trust, Credibility and Respect | |
| Processes that Help Build Positive Relationships | |
| Resolving Workplace Conflict | |
| Tools for Showing Sincere Praise, Recognition and Appreciation | |
| Module 4: Effective Communication and Interpersonal Skills | |
| Connecting Leadership and Communication | |
| Identifying and Using Different Interaction Styles | |
| Understanding the Other Person’s Perspective | |
| Impression Management: Body Language and Voice Tone | |
| Dealing with Criticism and Confrontation | |
| Giving and Receiving Constructive Feedback | |
| Saying “No” Constructively | |
| Communicating Openly, Honestly and Fairly | |
| How to Become more Assertive | |
| Communicating with Clarity and Precision | |
| Influencing Others from a Position of Authority | |
| Strategies for Holding Effective Meetings | |
| Professional Business Writing Principles | |
| Module 5: Building Emotional Intelligence to Strengthen Leadership and Communication Skills | |
| What is Emotional Intelligence | |
| Self Awareness | |
| Self Management | |
| Developing Social Awareness to Build EQ | |
| Signs of Emotional Development | |
| Module 6: Business Presentation Skills | |
| Defining your Objective and Central Message | |
| Structuring your Presentation | |
| Visual Aids: Do’s and Don’ts | |
| Improving your Confidence as a Presenter | |
| Dress for Success | |
| Voice Projection | |
| Body Language, Posture and Movement | |
| Handling Difficult Situations | |
| Answering Questions Successfully | |
| Establishing Credibility with your Audience | |
| Module 7: Stakeholder Management | |
| Understanding Stakeholder Management: The concepts and processes needed for success | |
| Identifying and Analysing Key Stakeholders and their Needs and Expectations (Stakeholder Analysis) | |
| Evaluation and Prioritisation of Interests | |
| Identify the Messages you Need to Convey | |
| Basic Principles of Negotiations | |
| Module 8: Risk Management and Continuity Planning | |
| What is a Risk? and What is Risk Management? | |
| Risk Assessment: Identify and Prioritise Risks | |
| Risk Management: Monitoring and Reviewing Risks | |
| Risk Management and Results-Based Management (RBM) | |
| Major Risks Facing Organisations | |
| Conclusion | |
| Identifying Operational and Strategic Gaps to improve Operational Efficiency and Fuel Business Growth | |
| Defining your Personal Leadership Brand | |
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