R500.00
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Learning Outcomes
| Respond confidently and concisely in formal, informal and ad-hoc situations |
| Know how to deal with difficult conversations and provide constructive feedback |
| Demonstrate assertive behaviour through verbal, vocal and visual techniques |
| Understand the importance of body language and non-verbal communication |
| Deliver impactful messages |
| Explain complex ideas and handle tough questions by condensing your thoughts, simplifying information and avoiding listener and information overload |
| Reduce unnecessary conflict |
Description
This programme is designed to enhance learners’ abilities to relate, communicate, understand and cooperate with others, by enabling them to master the principles and practices of effective, assertive communication.
Outline
| Overcoming Barriers to Effective Communication | |
| Identifying and Using Different Interaction Styles | |
| Understanding Multi-Generations | |
| Impression Management: Body Language and Voice Tone | |
| Improving Listening Skills | |
| Questioning Skills | |
| Dealing with Criticism and Confrontation | |
| Giving and Receiving Constructive Feedback | |
| Saying “No” Constructively | |
| Conflict Management Techniques | |
| How to Become more Assertive | |
| How Self-Esteem affects Confidence and Influences Behaviour | |
| Communicating with Clarity and Precision | |
| Small Talk made Easy | |
| Persuading and Influencing Others | |
| Professional Business Writing Principles | |
| Telephone Etiquette | |
| Email Etiquette | |
| Connecting Leadership and Communication | |
| Communicating with Confidence |
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