Foundation Skills

Effective Communication and Interpersonal Skills

4.7 (326 ratings)

Overview (PDF)

R 1 800.00

Sign In Sign in to register for this training programme


This programme is designed to enhance learners’ abilities to relate, communicate, understand and cooperate with others, by enabling them to master the principles and practices of effective, assertive communication. It delivers key concepts and techniques that will maximise communication and interpersonal skills in order to develop and maintain a competitive advantage for your organisation.


Understanding the Other Person’s Perspective
Overcoming Barriers to Effective Communication
Improving Listening Skills
Dealing with Criticism and Confrontation
Giving and Receiving Constructive Feedback
Saying “No” Constructively
How to Become more Assertive
Communicating with Clarity and Precision
Small Talk made Easy
Persuading and Influencing Others
Professional Business Writing Principles
Telephone and Email Etiquette
Communicating with Confidence
Identifying and Using Different Interaction Styles
Understanding Multi-Generations
Impression Management: Body Language and Voice Tone
Questioning Skills
How Self-Esteem affects Confidence and Influences Behaviour
Connecting Leadership and Communication