R300.00
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Learning Outcomes
| Demonstrate good etiquette and professionalism towards superiors, clients and guests |
| Influence the way others react |
| Gain the respect of superiors and colleagues |
| Increased self confidence |
| Communicate effectively and professionally |
| Become a good company representative |
Description
Business etiquette is a set of standards on how to conduct yourself around colleagues, potential business partners and clients.
Outline
| The Importance of Etiquette and Professionalism in the Workplace | |
| Corporate Code of Conduct | |
| Business Ethics Principles | |
| Communicating with Integrity | |
| Confidentiality | |
| Principles of Ethical Decision-Making | |
| Appropriate Office Dress and Dress Code | |
| Open-Plan Office Etiquette | |
| Disability Etiquette | |
| Personal Contact Etiquette | |
| Telephone Etiquette | |
| Cell Phone Etiquette | |
| Email Etiquette | |
| Meeting Etiquette (Face-to-Face and Virtual) | |
| Giving and Receiving Constructive Feedback | |
| Saying “No” Constructively | |
| Social Gatherings and Office Parties (Do’s and Don’ts) | |
| How to Stay Motivated, Productive and Engaged |
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