R300.00
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Learning Outcomes
| Demonstrate good etiquette and professionalism towards superiors, clients and guests |
| Influence the way others react |
| Gain the respect of superiors and colleagues |
| Increased self confidence |
| Communicate effectively and professionally |
| Become a good company representative |
Description
Business etiquette is a set of standards on how to conduct yourself around colleagues, potential business partners and clients.
Outline
| Open-Plan Office Etiquette | |
| Appropriate Behaviour | |
| Corporate Code of Conduct | |
| Appropriate Office Dress and Dress Code | |
| Cell Phone Etiquette | |
| Email Etiquette | |
| Disability Etiquette | |
| Meetings | |
| Communicating with Integrity | |
| Confidentiality | |
| Guidelines for Ethical Decision Making | |
| Customer Service Excellence | |
| How to Shake Hands | |
| Personal Contact Etiquette | |
| Social Gatherings and Office Parties | |
| Basic Table Manners, Napkin Use and Use of Silverware |
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