Management Skills

Change Management

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Learning Outcomes

Know the fundamentals of change management
Know how to proactively address change and the steps of a change process
Know how to adapt to change and manage it effectively


The purpose of this programme is to provide learners with a framework of the concepts and theories of change management and tips/tools on how they can lead a successful and rewarding organisational change initiative. NQF Level 5


What is Change Management
Change Starts with a Vision: Characteristics of a Good Vision and Strategy
Why do Change Efforts Fail? Common Obstacles to Change
Roles and Responsibilities for Change
Change Management Models
The ADKAR Model
The Light Model
The Medium-Sized Model
The Complex Model
The Quick Model
The Day-by-Day Model
Effective Change Management
Kotter’s 8-Step Change Model
Developing a Communication Strategy
Managing the Emotional Side of Change
Addressing Resistance