R800.00
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Learning Outcomes
| Review existing practices and identify gaps and opportunities for improvement |
| Implement practices and policies to successfully manage diversity |
| Build an inclusive and harmonious workplace |
Description
The workforce has become increasingly diverse over the last decade and employees from different generations, gender, nationalities and cultures often work together in teams. With such diversity, it becomes important for organisations to put in place policies and practices to build an inclusive and harmonious workplace. NQF Level 5
Outline
| Introduction | |
| Benefits of Successfully Managing Workplace Diversity | |
| CASE STUDY: Apple | |
| 1. How is My Organisation Managing Diversity? | |
| Diversity Management Assessment (Review of existing practices and identification of gaps and opportunities for improvement) | |
| 2. How to Build an Inclusive and Harmonious Workplace | |
| Establishing a Business Case and Obtaining Management Commitment | |
| Building a Team of Champions | |
| Reinforcing Employee Competencies | |
| Recruitment and Fair Employment Practices | |
| Fair Employment Practices | |
| CASE STUDY: Coca Cola | |
| Learning and Development | |
| CASE STUDY: Johnson & Johnson | |
| CASE STUDY: IBM | |
| Performance Management | |
| 3. How to Actively Facilitate Inclusiveness | |
| Workplace Activities and Workplace Design | |
| CASE STUDY: Mastercard | |
| Buddy System and Employee Networks | |
| Awards and Recognition | |
| Managing Grievances | |
| CASE STUDY: The Marriott | |
| Effective Communication | |
| CASE STUDY: Ernst & Young | |
| 4. Evaluating Effectiveness of Diversity Management Programmes | |
| Workforce Management | |
| Monitoring and Evaluation of Diversity Management Initiatives | |
| 5. Managing Diverse Teams | |
| How Inclusive are you as a Manager? | |
| Strategies on How to Be a More Inclusive Manager | |
| CASE STUDY: Disney | |
| How Well do you Understand Each of your Team Members? | |
| Managing Across Generations, Nationalities and Cultures | |
| 6. Building an Inclusive and Harmonious Culture within your Team | |
| How Well Does your Diverse Team Work Together? | |
| Strategies for Building a Culture of Inclusiveness within your Team | |
| Strategies for Managing Conflict within your Team | |
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