R400.00
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Learning Outcomes
| Increased self respect and self worth |
| Increased self-esteem and confidence |
| Demonstrate assertive behaviour through verbal, vocal and visual techniques |
| Address assertiveness issues in both personal and professional life |
| Send the right signals to get the right response |
| Command respect while being respectful |
| Reduce unnecessary conflict |
Description
Assertiveness training is essentially training in communication and social skills. It teaches a way of behaving that aims to achieve a win-win situation in interpersonal relationships. NQF Level 4
Outline
| 1. Introduction | |
| What is Assertiveness? | |
| Benefits of Being Assertive | |
| 2. Where am I (currently) on the Assertiveness Scale? | |
| How Assertive am I? | |
| The Monster Killed the Mouse (Passive vs Aggressive Behaviour) | |
| Assertive Behaviour | |
| 3. Reprogramme your Mind for Success | |
| Positive Self-Talk | |
| Developing Positive Self-Esteem | |
| Develop Awareness of your Soul | |
| Boost your Emotional Intelligence | |
| Value Yourself and your Rights | |
| 4. Strategies and Techniques to Become Assertive | |
| Use Assertive Communication Techniques | |
| Scripting | |
| Show Confidence with Body Language | |
| Saying NO Assertively and Respectfully | |
| Dealing with Criticism | |
| Dealing with Conflict | |
| Developing Empathy | |
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