Transferable Skills
Effective Problem Solving and Decision Making
Going Beyond Traditional Decision Making
R700.00
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Learning Outcomes
| Identify and analyse problems |
| Use sound reasoning to arrive at conclusions |
| Find alternative solutions to complex problems |
| Distinguish between relevant and irrelevant information to make logical judgments |
| Develop new insights into situations and apply innovative solutions to make organisational improvements |
| Design and implement new or cutting-edge programmes and processes |
| Exercise good judgment by making sound and well-informed decisions |
Description
The programme will guide learners through the process of identifying root causes of problems, generating solutions to problems, establishing decision-making criteria and using those criteria to select the best alternative solution. NQF Level 4
Outline
| Defining Problem Solving and Decision Making | |
| Step 1: Defining the Problem | |
| Distinguishing between Symptoms and Causes of Problems | |
| Using the 5 Why’s to find the Cause of a Problem | |
| Factors to Consider for Problem Solving and Decision Making | |
| Step 2: Create Alternative Solutions | |
| Brainstorming | |
| Nominal Grouping | |
| Step 3: Evaluate Alternatives and Select the Best Solution | |
| Decision Criteria (Limitations and Desirables) | |
| Comparing Alternatives | |
| Making an Optimal Decision | |
| Step 4: Implement the Solution and Follow-Up | |
| Implementation Strategy | |
| Job-Aid: Problem Solving | |
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