R800.00
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Learning Outcomes
| Effectively manage and motivate people in a work environment through strong leadership skills, the capacity to interact with many different personality types, the ability to maintain fair and impartial judgment and providing constructive feedback to help with business development and personal and professional growth. |
Description
Unless you are at the point of complete business automation, people will always remain your most important asset to ensure operational efficiency and drive strategic results. NQF Level 4
Modules
| Introduction | |
| What is People Management? | |
| People Management vs Business Success | |
| 1. Nice to Meet You | |
| Targeted Interviewing and Selection Overview | |
| Pre-Interview Screening Process | |
| Situational and Behavioural Interviewing Techniques | |
| Conducting a Structured Behavioural Interview | |
| 2. This is Me | |
| Personality Type Profiles | |
| Individual and Team Behavioural Styles | |
| Different Roles and Responsibilities within Teams | |
| Relate to Connect | |
| 3. These are my Capabilities (Personal Development) | |
| Identifying Technical Skills and Knowledge Requirements of the Job | |
| Identifying the Internal Motivators and Attitude Requirements of the Job | |
| Identifying the Personality or People Skill Requirements of the Job | |
| Developing Competency Profiles | |
| 4. This is my Potential (Career Development and Talent Management) | |
| Talent Assessment | |
| Person-to-Company Fit Assessment | |
| Defining and Establishing a Career Path | |
| Performance Mentoring: GROW (ME) Model | |
| Conducting Stay Interviews | |
| 5. Performance Management | |
| People Performance Model (When to Coach, Counsel, Discipline or Lead) | |
| Using 360 Degree Feedback | |
| Identifying Personal Motivators | |
| Recording Goals and Accomplishments | |
| Measuring Actual Performance against Desired Standards | |
| The application of Macro-Management | |
| Group Performance Factors | |
| Managing Across Generations | |
| Managing Across Nationalities and Cultures | |
| Persuading and Influencing Others | |
| 6. Models to Help Build Healthy Relationships | |
| Getting the 3rd Story | |
| The Four Horsemen of Divorce | |
| Winning Friends and Influencing People | |
| Non-Judgmental Communication | |
| The Stories we Tell Ourselves | |
| What an Apology Must Do | |
| Emotional Labour | |
| Exposure of Vulnerability | |
| Conclusion | |
| People Management Lessons from Walt Disney | |
MPowrMe ™
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