R700.00
Sign In Sign in to register for this training programme
Learning Outcomes
Identify and analyse problems |
Use sound reasoning to arrive at conclusions |
Find alternative solutions to complex problems |
Distinguish between relevant and irrelevant information to make logical judgments |
Develop new insights into situations and apply innovative solutions to make organisational improvements |
Design and implement new or cutting-edge programmes and processes |
Exercise good judgment by making sound and well-informed decisions |
Description
The programme will guide learners through the process of identifying root causes of problems, generating solutions to problems, establishing decision-making criteria and using those criteria to select the best alternative solution. NQF Level 4
Outline
Defining Problem Solving and Decision Making | |
Step 1: Defining the Problem | |
Distinguishing between Symptoms and Causes of Problems | |
Using the 5 Why’s to find the Cause of a Problem | |
Factors to Consider for Problem Solving and Decision Making | |
Step 2: Create Alternative Solutions | |
Brainstorming | |
Nominal Grouping | |
Step 3: Evaluate Alternatives and Select the Best Solution | |
Decision Criteria (Limitations and Desirables) | |
Comparing Alternatives | |
Making an Optimal Decision | |
Step 4: Implement the Solution and Follow-Up | |
Implementation Strategy | |
Job-Aid: Problem Solving |
MPowrMe ™